Signature Capture refers to the process of capturing a customer’s signature, often at the point of sale, as a form of transaction authentication. This can be done electronically using a touchpad or screen, or traditionally with pen and paper.
The captured signature can serve as evidence of the cardholder’s approval of the transaction. Electronically captured signatures are stored digitally and can be retrieved later if needed for dispute resolution or other purposes.
Traditional paper signatures, on the other hand, must be stored physically and may be more difficult to retrieve or may degrade over time.
With the rise of contactless payments and online transactions, the requirement for signature capture has been relaxed or eliminated by many card networks, but it is still used in some regions and for certain types of transactions. For example, deliveries or high-value transactions may still require a signature for added security and verification.