This Cookie Policy describes how Complete Merchant Solutions, LLC dba Nexio ("Nexio") uses "cookies" and other similar technologies in connection with our Sites and Services. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.
1. What is a Cookie?
Cookies are small text files that are stored in a computer's browser directory. They help site providers with things like understanding how people use a site, remembering a user's login details, and storing site preferences. Nexio uses cookies as well as similar technologies (e.g., URL tracking, local storage). For the purpose of this Cookie Policy, such technologies are included in the term "cookies."
2. Does Nexio use Cookies?
Yes. We use cookies in accordance with our Privacy Policy to:
- Ensure that our Services function properly;
- Detect and prevent fraud and violations of our terms of service;
- Understand how visitors use and engage with our Site;
- Advertise our products and Services, where allowed; and
- Analyze and improve our Services and your Site experience, including improved relevancy and navigation, customizing your experience (such as language preference and region-specific content), and curating content about Nexio and our Services tailored to you.
3. Who Sets Cookies When I Use Nexio's Site?
There are two main types of cookies that can be set:
- First-party cookies: these cookies are placed and read by Nexio directly when you use our Services.
- Third-party cookies: these cookies are not set by Nexio, but by other companies, like Google or Facebook, for site analytics or advertising purposes. See further details below on how to manage these cookies.
4. How Nexio Uses Cookies
Cookies play an important role in helping us provide effective and secure Services. Below is a description of the commonly used cookie types and the purposes that apply to them.
Nexio distinguishes between 3 different types of cookies:
- Essential Cookies
- Functional Cookies
- Advertising Cookies
Essential Cookies
Some cookies are essential to the operation of our Site and Services and make them usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:
- Authentication. To remember your login state so you don't have to log in as you navigate through our Site, CAST, or merchant portals.
- Fraud Prevention and Detection. Cookies and similar technologies help us learn about devices and browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, to help secure merchant transactions and minimize fraud, we collect additional information through cookies and related technologies that assist in identifying bad actors and preventing fraudulent activity.
- Security. To protect user data from unauthorized access.
- Operational. To keep our Site and Services working correctly, such as showing you the correct information for your selected location.
Functional Cookies
Functional cookies provide enhanced functions, performance, and services on the Site beyond the basic operations permitted by Essential Cookies.
- Preference cookies are used to remember your settings and recognize you when you return to our Services.
- Analytics cookies help us understand how visitors interact with our Services. We use these in a number of ways, including:
- Site Features and Services. To remember how you prefer to use our Services so that you don't have to reconfigure your settings each time.
- To Analyze and Improve Services. To understand how people reach our Site and CAST, and to identify improvements or enhancements.
- Pixel tags/web beacons. May be used to track user actions (such as email opens), measure the success of our marketing campaigns, and compile statistics about usage and response rates.
- Third-Party Analytics. Through Google Analytics and similar tools, we collect and analyze information about how our Services are used and report on activities and trends. This may also include information regarding the use of other sites, apps, and online resources.
Advertising Cookies
We and our service providers use cookies and similar technologies on Nexio sites to direct ads to you through targeted advertisements for Nexio Services on other sites you visit, and to measure your engagement with those ads.
5. Can I Opt-In and Opt-Out?
Yes. Nexio uses cookies in accordance with applicable law, and depending on your country or jurisdiction, we may ask for your prior consent before non-essential cookies are used, or offer you the option to opt-out of non-essential cookies.
- You can opt-out of non-essential cookies by adjusting your cookie settings through our Cookies & Consent Settings tool (where available).
- Your web browser may also allow you to manage cookie preferences, including to delete and disable Nexio cookies. If you disable cookies, some features of our Site or Services may not operate as intended.
For instructions on managing cookies through your browser, see: