You have to deal with fraud, but managing and disputing fraudulent chargebacks can be a huge pain. It doesn’t help that the window of time to fight a chargeback has recently been reduced by the card brands. Filing a dispute on chargebacks and keeping track of disputes can be a burden on its own and takes some of your valuable time.
Nexio’s chargeback management tool helps streamline this process for you. You receive an email as soon as a chargeback posts. The Nexio Dashboard displays all the relevant chargeback data, including a link to the original transaction and the original transaction’s order ID if provided. Filing a dispute is as simple as uploading your associated documents and clicking submit. This easy-to-use tool has directly increased the number of disputes won by our merchants.